Service Program

INITIAL CUSTOMER CONTACT
Within 10 minutes of the receipt of the claim.

IMMEDIATE EMERGENCY RESPONSE
We describe the work process required to the customer and with their authorization we proceed to mitigate the loss.

LOSS INSPECTION
A Project Manager inspects the loss within 24 hours of receipt of the claim.

PRELIMINARY REPORT
A preliminary report is sent to the Adjuster/Client within 48 hours of the receipt of the claim.

AUTHORIZATION FOR REPAIRS
An authorization package for reconstruction repairs is sent to the customer to ensure total communication on procedures and expectations.

AUTHORIZATION PACKAGE INCLUDES:

• Scope of Repairs (outlines work to be done)
• Repair Work Process - Information sheet
• 2 year Workmanship Warranty
• Invoice for the deductible
• Work Authorization (postage paid)
• Customer Satisfaction Survey (postage paid)